Challenges and opportunities
Manual work of a highly specialized workforce was the original driving force of a global company servicing the worldwide shipping industry. The company was using traditional, time-consuming, and high-priced methods that required an occupation of 10.000 people worldwide. Copenhagen Data was contacted, as the company longed to use data more efficiently. Specifically, it wanted to realize a system that could fasten and streamline its daily quality assurances that were used to service the shipping industry. On a bigger scale, the company wanted to re-position and be known for its vision and purpose, rather than its product offering.
We identified the opportunity of a cloud-based data platform and a self-service costumer application that would automate the quality assurance services of the company. We created an implementation roadmap and engaged relevant business stakeholders. Originally, the company's procedures was rather rigid and rule-bound, so the engagement phase was an important part of the initial proces.